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Teletrac Data Partnership with Compusource

What Is Ascente Field?

Compusource’s Ascente Field is a Field Service Management software created for air conditioning, plumbing and electrical service contractors. Ascente helps companies increase productivity with a suite of applications, including the wireless dispatch software that transmits service calls entered through the Ascente Service Management system directly to a contractor’s mobile device.

Ascente Field Provides the Following Benefits:

  • Shows dispatchers which technician is available in the field and if they are close to prospective jobsites.
  • Helps monitor job progress as well as create an invoice when the job is complete, allowing technicians as well as dispatchers to focus and improve efficiency.

Which Teletrac Fleet Director Features Integrate with Ascente Field?

  • Two-Way Messaging Between Dispatchers And Drivers: Real-time instructions can now be communicated to drivers by dispatchers. Drivers can also notify dispatchers on their work status, such as when a job is complete or in progress, key routing and load updates and other invaluable information—all in real time.
  • Messages can be customized and configured to fit workflow demands:
    • Free-Form Text: Open text communication for ad-hoc updates.
    • Form Text: Pre-set templates for filling in the blanks or answering questions on a form, such as a load information template or a delivery template.
    • Standard Canned: Pre-installed messages that allow drivers to let dispatchers know their status, such as “Arrived,” “Departed,” or “ Picking Up Load.”
  • Real-Time Position Updates: This advanced integration encompasses GPS latitude and longitude data, including street names and ZIP codes, mileage and a vehicle’s driving direction. The data is immediately updated within Ascente Field, allowing dispatchers to view where their vehicles are at any given time, in real time. Dispatchers can also send new routes and last-minute jobs via an address, cross streets and postal codes directly from Ascente Field to the driver’s in-cab display, including the ability to track a vehicle’s recent travel point history.
  • Incoming Unique Vehicle IDs: Automatically synchronizes “All Vehicles” in your Ascente Field with Fleet Director system, enabling managers to avoid manually registering their vehicles in two systems.

Integration Benefits:

  • Get real-time vehicle positions, including latitude/longitude data, street names and ZIP codes and mileage.
  • Efficient routing which means reduced fuel costs.
  • Increase operational efficiencies with integrated two-way messaging.
  • Automatic vehicle registration between two systems.

Minimum Integration Requirements:

  • Compusource’s Ascente Field
  • A Fleet Director Connect® XML Gateway component
  • Fleet Director 8.x or higher
  • A Teletrac in-vehicle display for two-way messaging

Integration Level:

This integration actively operates via Teletrac's XML Gateway.

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