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All-Star Customer Service Starts with an Intelligent Solution: Fleet Director®

The most effective customer service begins with a scalable solution that speaks to business demands. Our cloud-based software solution, Fleet Director, empowers businesses to take on last-minute jobs and customer requests at a moment's notice. With advanced features, including live maps, continuous traffic updates, and the ability to locate and route the nearest vehicles to landmarks and other key areas, companies can quickly respond to everyday customer needs, delivering ahead of the competition every time.

Fleet Director GPS Tracking Features Help:

  • Keep your fleet on time and on track
  • See the closest vehicles to key locations, such as a VIP customer site or depot
  • Improve arrival times to sites and respond to last-minute requests, emergencies
  • Monitor stop times at locations, engine status
  • Provide a record of travel, service with History Playback, eliminating customer/driver disputes
  • Share location data with customers, allowing self-tracking of cargo, deliveries
  • Send updated routes straight to a driver's in-vehicle display: the display starts navigation to the new address once the driver acknowledges receipt
  • Eliminate fuel waste, idling, unnecessary vehicle use and mileage
  • Keep up with service dates and costs to prevent costly vehicle breakdowns

 

How Teletrac Customers Provide All-Star Service Year-Round:

“Anyone can make a concrete block so customer service is extremely important in this business. With Teletrac’s Fleet Director, we can quickly react to customer requests for same day delivery of loads. I know where all my trucks are, and can quickly provide incredibly accurate ETA.”

— Allied Concrete Eagle Bay 

 

Read more on how a company uses Fleet Director to improve customer relations and service.

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