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A Day in the Life at Grocery Supply Company

Without organizations like Grocery Supply Company, stores throughout the Midwest would not have a regular stock of groceries ready for the public. Based in Sulphur Springs, Texas, Grocery Supply Company has a fleet of long-haul tractor-trailers that follow a tight schedule to ensure the day's loads are delivered on time. Teletrac met with Grocery Supply Company's assistant manager of transportation to discuss how Teletrac's software has helped the company in its day-to-day work.

What does a typical day of work look like for you?

Usually we start by making out the schedule, taking off the people who are on vacation, and filing in all the blanks. If we have trucks that are down, we have to change out the trucks and go through the daily schedule and make sure it's all planned out. We have to make sure the loads are right and make sure we have the people if we have to reschedule loads.

How does the Teletrac system help you in your day-to-day work?

It gives us the ability to pinpoint a truck's location. And that does come in very handy when we have customers calling wondering where the truck is. We can go in and see where the trucks are on the map and refer to our personal systems. We can also see their logs and see where their last stop was. And that's fantastic for our business.

Can you remember a specific example when the product was able to help you in this way?

Just this morning, we had two customers asking where their delivery was. I went to the software to find the truck. I knew which truck had the delivery and which town they were supposed to be in. I could fell the customer they were the very next stop.

What do the drivers say about the product?

The drivers love that it lets them use electronic logs. Paper logs take more time and more likely to be inaccurate. Electronic logs are a lot quicker. Paper logs, they don't like doing them because they can't get home as quickly.

Do all your drivers have experience with the Teletrac system?

They all use the system. We've also trained a lot of our drivers from our helper pool, who ride in the truck with the drivers. It's not usually for them to be hands-on with the Teletrac system, just because they're interested in technology. Most of our helpers are in their 20's and they like electronics.

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